Terms & conditions

Please read these Terms and Conditions carefully before using the Website or Services. By accessing, using or downloading any part of the Services or Products, you confirm you are of legal age to form a binding contract and agree to be bound by these terms. If you do not agree, you must not use the Services.

We may update these terms from time to time. Continued use of the Services after an update constitutes acceptance of the revised terms. The Website contains information and materials owned by or licensed to us. You agree that your use of the Services may require compatible devices, software and adequate internet access. You are responsible for meeting these requirements.

To register, you agree to provide accurate and complete information and to keep it up to date. You authorise us to store and use your registration data for account administration, billing and provision of the Services. Access to certain areas of the Website is restricted to registered Users with valid credentials. You must keep your credentials secure and are responsible for all activity under your account.

Each User must have a unique login. Sharing a User Licence is a material breach that cannot be remedied.

If you suspect unauthorised use of your credentials, you must notify us immediately. We will communicate with you electronically via the email associated with your account and through notices on the Website. You consent to receive communications in this manner, which satisfies any legal requirement that communications be in writing unless mandatory laws require otherwise.

Prices are shown at the point of purchase and are payable in euro unless otherwise stated. Payment is due at checkout through our secure payment gateway or, where agreed, by invoice and bank transfer.

If we agree to invoice terms, payment must be received within the specified period; late or non-payment may result in suspension of access.

Where a subscription or instalment plan is offered, your access may be suspended if an instalment is not paid within seven days of the due date. We may change prices or run promotions at any time, but such changes will not affect completed purchases. The Services do not provide price protection or retrospective discounts.

You are entitled to a 14-day cooling-off period beginning on the date your services are provisioned. During this period you may cancel for any reason and receive a full refund, subject to the following conditions.

Because our Products are digital in nature and delivered immediately via online streaming or download, you acknowledge and agree that the cooling-off period ends once course streaming or download has begun. By starting a course, project, or video lesson, you expressly consent to immediate access to the digital content and waive your right to withdraw once delivery has started.

If you wish to cancel before accessing any digital content, you must notify us in writing at [email protected] within the 14-day period. We will issue your refund within 14 days of receiving your notice, using your original method of payment unless otherwise agreed.

We provide this cooling-off policy in line with the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 and the Consumer Rights Act 2022. It is in addition to, and does not affect, your statutory rights.

If you purchase a subscription, it will renew automatically at the end of each billing period unless you cancel before the renewal date. You can cancel at any time through your account settings; cancellation takes effect at the end of the current paid term, and you will retain access until then. We will send a renewal reminder to the primary account email at least 14 days before renewal where practicable.

Once a renewal payment has been processed, refunds are not issued for that subscription period, without prejudice to your statutory rights or the 14-day cooling-off period where applicable.

We aim to make the Services available twenty-four hours a day, seven days a week. From time to time, planned maintenance or unscheduled outages may occur. We provide customer support by email during Normal Business Hours on Business Days. While we work to keep content current, we may add, modify or retire content as part of our ongoing improvements.

We grant you a worldwide, non-exclusive, non-transferable, revocable licence to access and use the Services and Products for personal or internal business learning only. You may not download, copy, capture or redistribute video content unless we expressly allow offline viewing through the platform. You must not resell, broadcast, publish, scrape, frame, mirror, or use our content to build a competing service. You must not upload or transmit illegal, infringing, defamatory, obscene or harmful material, or introduce malware or other harmful code.

We may suspend or terminate access where we reasonably believe these terms have been breached, including misuse of licences or attempts to circumvent technical protections.

The Services may include third-party materials or links for convenience. We do not endorse and are not responsible for third-party content, products or services, and you use them at your own risk. You are responsible for complying with any third-party terms that apply.

All intellectual property rights in the Services and Products, and in the software and data used to operate them, are owned by us or our licensors. Except as expressly permitted by these terms or mandatory law, you may not copy, modify, create derivative works, distribute, sell, lease, publicly display or otherwise exploit any part of the Services or Products.

If you submit content, feedback or suggestions to us, you grant us a non-exclusive, transferable, sub-licensable, royalty-free licence to use, reproduce, modify and display that content for the purposes of operating, improving and promoting the Services.

You agree to indemnify and hold the Company and its officers, employees and agents harmless from any claims, losses, liabilities, damages, costs and expenses, including reasonable legal fees, arising out of your breach of these terms or misuse of the Services, except to the extent caused by our negligence or wilful misconduct.

Your use of the Services is subject to our Privacy Policy, available at kubicle.com/privacy. Each party agrees to keep confidential any non-public information disclosed by the other and to use it only for the purposes of this agreement, except where disclosure is required by law or where the information is already public through no fault of the receiving party.

We do not guarantee that the Services will be uninterrupted or error-free. From time to time we may remove or suspend features for maintenance or other reasons. While we take reasonable measures to protect information you submit, you acknowledge that you provide such information at your own risk.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited under applicable law. Subject to the foregoing, we are not liable for loss of profits, business, goodwill, data, or for any indirect or consequential loss. Our total aggregate liability arising out of or in connection with the Services, whether in contract, tort or otherwise, is limited to the total fees you paid to us for the twelve months preceding the event giving rise to the claim.

We are not responsible for any delay or failure to perform due to events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, governmental action, labour disputes, power or internet failures, or other events of a similar nature.

We may update the Services and these terms to reflect improvements, legal or regulatory changes, or business needs. If we make material changes, we will provide reasonable notice by email or through the Services. Continued use after changes take effect constitutes acceptance of the updated terms.

Your use of the Services is subject to our Privacy Policy, available at kubicle.com/privacy-policy. Each party agrees to keep confidential any non-public information disclosed by the other and to use it only for the purposes of this agreement, except where disclosure is required by law or where the information is already public through no fault of the receiving party.

Notices to us must be sent in writing to [email protected] and Att: Virtuoso Learning Ltd, Trading as Kubicle,  Registered Address: 
Serpentine Business Centre, Suite 106, 48 Serpentine Avenue, Ballsbridge, Dublin 4 D04 YD26.

‍We may provide notices to you via the email linked to your account or through in-product messaging.

We process personal data in accordance with applicable data protection laws, including the GDPR and the Irish Data Protection Acts. By using the Services, you consent to such processing as described in our Privacy Policy and warrant that you have obtained any required consents for personal data you submit to us.

These terms are governed by the laws of Ireland. The courts of Ireland have exclusive jurisdiction to resolve any dispute arising out of or in connection with these terms or the Services.

The headings in these terms are for convenience only. If any provision is held invalid or unenforceable, the remainder will continue in full force and the invalid provision will be replaced by a valid provision that most closely reflects the original intent. No partnership, joint venture, agency or employment relationship arises from these terms or your use of the Services. Failure to enforce any right is not a waiver of that right. You may not assign or transfer your rights or obligations without our prior written consent. We may assign our rights and obligations to an affiliate or in connection with a merger, acquisition or sale of assets.